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Joined 2 years ago
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Cake day: June 21st, 2023

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  • My company gets a lot of incoming chats from customers (and potential customers)

    The challenge of this side of the business is 98% of the questions asked over chat are already answered on the very website that person started the chat from. Like it’s all written right there!

    So real human chat agents are reduced to copy paste monkeys in most interactions.

    But here’s the rub. The people asking the questions fit into one of two groups: not smart or patient enough to read (unfortunate waste of our resources) or they are checking whether our business has real humans and is responsive before they buy.

    It’s that latter group for whom we must keep red blooded, educated and service minded humans on the job to respond, and this is where small companies can really kick ass next to behemoths like google who bring in over $1m per employee but still can’t seem to afford a phone line to support your account with them.






  • Learning how to do small talk will improve your social, economic, and relationship opportunities in countless ways.

    Asking people questions about themselves makes them think of you as likable.

    Remember the acronym f o r d: Family Occupation Recreation Dreams

    Small talk can be learned and getting in some more practice might make it bearable, perhaps even enjoyable.

    When you are running out of topics keep the acronym above in mind and ask a question related to one of those topics. Something like this example:

    Q: So, have you always lived in (wherever you are)?

    However they reply, follow up with it positive and encouraging response such as: “ah you’re a long timer. I thought there weren’t too many of us left!” and then go right into a follow up Q also related to the acronym but now attached to the new information you have such as: is your family from this area too? What brought you here initially? What do you do for work? Hey since you’ve been here so long, what do you think about (insert local drama that’s been in the news).

    The goal isn’t to interrogate, but to smoothly and rapidly sort through topics until you find commonalities. Then you can lift off and the conversation will feel very natural and easy.

    I heard about this 20 some years ago and have used it at the start and end of business meetings, on first dates, with strangers, and heck sometimes even with my friends if we’re catching up and I want to cover things that are core to them.


  • The whole lemmynsfw instance. Don’t need that distraction here.

    Text filters - any keywords for news topics that I’ve had enough of (mostly reoccurring political topics)

    Weird meme shit from some strange community (or something that is just not my generation) - block the whole community.

    A poster who’s engaging in bad faith - blocked, never to be heard from again.

    I also set my mobile client (Connect) to mark posts that I’ve scrolled by as read, and to only show unread posts.

    I filter by All / Top 6 hours

    My experience on Lemmy is getting better and better, and I feel no need to doom scroll here.


  • nucleative@lemmy.worldtomemes@lemmy.worldCraig's list
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    9 days ago

    Kinda sad the state of craigslist these days.

    In its heyday you could get anything you wanted immediately.

    5 guys to help you move to a new apartment in 1 hr from now, check

    5 guys to plow your wife, check

    5 guys to plow you too, check.

    Also you could sell your old cassette tape collection for $2 negotiated down to $1 when the buyer showed up.